Privacy Policy
Effective Date: January 6, 2025
Malobo, LLC ("Malobo," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy provides a comprehensive explanation of how we collect, use, disclose, and protect your personal information when you access our services, including our website, mobile applications, and related platforms (collectively, the "Service").
1. Information We Collect
We collect a wide range of information to enhance our services and tailor user experiences effectively. The types of information collected including but not limited to:
1.1 Information You Provide Directly
- Personal Identifiers: This includes your name, email address, phone number, and password, which are required for account creation and authentication.
- Payment Information: Billing address, payment card information (e.g., credit/debit card details), and transaction history. Payments are processed securely through third-party providers, and we do not store full payment details.
- Travel Preferences and Reservations: Booking details, loyalty program memberships, frequent flyer accounts, and travel itineraries to facilitate customized recommendations and seamless service delivery.
- Communications and Support Data: Feedback, inquiries, emails, and direct messages exchanged through our platform.
- User Profile Information: Demographic details, travel interests, and preferences to deliver personalized services and promotions.
1.2 Information Collected Automatically
- Device Information: Details about the device you use, including, but limited to, IP address, operating system, browser type, screen resolution, and device identifiers.
- Usage Data: Information about your interactions with the Service, such as pages visited, time spent, referral sources, and browsing activities.
- Cookies and Tracking Technologies: Small files that store data on your device to track site activity, enhance preferences, and facilitate remarketing.
1.3 Third-Party Information
- Social Media and Login Integrations: If you log in through third-party platforms like Google or Apple, we may access information including but not limited to your profile picture, name, and email address.
- AI-Generated Interactions: Data shared in AI-powered conversations, including chat history, to enhance responses and refine recommendations.
- Advertising and Analytics Tools: Third-party analytics tools, including Google Analytics and remarketing platforms, collect behavioral insights for targeted advertising.
2. Use of Collected Information
We use the information collected for the following purposes:
- Service Delivery: Facilitate bookings, process payments, manage travel plans, and provide itinerary updates.
- Customer Communications: Respond to inquiries, send confirmations, and deliver support.
- Personalization: Tailor suggestions, offers, and promotions based on your preferences and activity.
- Marketing and Promotions: Provide information about new features, offers, and updates via email, SMS, and other channels, with opt-out options.
- Security and Fraud Prevention: Safeguard data, detect fraud, and prevent unauthorized activities.
- Performance Analysis and Improvements: Conduct research, analyze trends, and optimize our Service based on user behavior.
- Legal Compliance: Fulfill legal obligations, enforce terms of service, and respond to law enforcement requests.
3. Sharing and Disclosure of Information
We may share your information under the following circumstances:
- Service Providers: Third-party vendors that assist with hosting, payment processing, marketing, analytics, and AI technologies.
- Travel Partners: Airlines, hotels, and consolidators to fulfill reservations and travel-related services.
- Professional Advisors: Auditors, lawyers, and consultants for compliance, legal advice, and other business functions.
- Government Authorities and Legal Requests: When required to comply with laws, investigations, subpoenas, or legal disputes.
- Business Transfers: In the case of mergers, acquisitions, or asset sales, your data may be transferred to the new entity.
We do not sell your personal information for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking tools to:
- Save preferences and session information.
- Provide a consistent and personalized browsing experience.
- Track site usage and interactions for performance optimization.
- Enable targeted advertising through platforms like Google AdWords.
Opt-Out Options:
5. Your Privacy Rights
You have the following rights:
- Access and Correction: Request a copy of your personal data or updates to inaccuracies.
- Deletion Requests: Ask us to remove your data if it is no longer required.
- Opt-Out of Marketing Communications: Unsubscribe via email links or by contacting us directly.
- Cookie and Tracking Controls: Adjust browser settings or use tools to block third-party trackers.
- Authorized Representatives: Appoint agents to submit requests on your behalf, subject to identity verification.
6. Data Security Measures
We use industry-standard practices to protect your data:
- Encryption: Secure data transmission via SSL/TLS protocols.
- Access Restrictions: Only authorized employees access sensitive data.
- Firewalls and Monitoring Tools: Prevent unauthorized access and detect potential breaches.
- Security Audits: Regular reviews to ensure compliance and identify vulnerabilities.
However, no data transmission over the internet can be guaranteed as 100% secure.
7. Children’s Privacy
Our Service is intended for individuals 18 years and older. We do not knowingly collect information from anyone under 13. If such data is discovered, we will delete it promptly.
8. International Data Transfers
Your data may be stored and processed in the United States. We comply with the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks to ensure data protection during international transfers.
9. Third-Party Links
Our platform may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting data.
10. Job Applicant Data
We collect and store applicant data, including resumes, interview notes, and credentials, solely for recruitment purposes. This information is protected by access controls and used only for hiring-related evaluations.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted here, and the effective date will be revised.
12. Contact Us
For questions, requests, or concerns, contact us:
- Email: support@malobo.com
- Intercom Chat: Accessible via our website.
- Mailing Address: Attn: Customer Service
Malobo, LLC
Thank you for trusting Malobo, LLC with your personal information.
